One way to manage a crisis is to engage in openness, transparency and swallow your pride. Then there’s the Johnson & Johnson approach.
After appearing before Congress, legislators requested numerous documents from J&J relating to its “Phantom Recall” – buying its own drugs off the shelves using contractors, telling them to lie about the reason and not reporting product defects to the FDA.
Well, the other shoe has dropped. J&J has refused to turn over all documents requested to Congress. J&J turned over some documents, but not everything.
This doesn’t seem to be a winning strategy for Johnson & Johnson.
Meanwhile, J&J’s CEO Bill Weldon is still in hiding recovering from his “surgery” (be it a real liposuction or a convenient cover story). I’ve said it before, but if he isn’t dead, J&J needs to be parading him out in his hospital gown. Actually, J&J is probably wishing William Weldon is dead so they could bury all the problems of the last few years along with him.
Ref: Wall Street Journal
